Customer Support

Customer is known for its peerless customer support service. For us, each and every query is important. We promise that each and every person will receive a personal and individual consultation. All consultations will be provided by Ayurvedic doctors and expert professionals.

Here are some FAQs which are mostly asked by our customers and website visitors...

Frequently Asked Questions

When can I expect my order to arrive?

All orders are shipped via Registered Air Mail from India and generally take between 10 to 15 business days for delivery (for International orders).

Is shopping from your website secure?

Yes absolutely. Shopping cart form in which you enter your credit card data is encrypted by SSL (Secure Sockets Layer) technology. Moreover, all credit card information is directly processed by PayPal which means that at no point do we have access to or store any of your credit card information.

Do you accept returns?

We are confident that you will like our products, however if you are unsatisfied with your purchase, please e-mail us at within 7 days of merchandise receipt to initiate a return or exchange. Returned merchandise must be in original packaging, without the seal broken and in original, saleable condition.

Upon the receipt of your returned merchandise, you will be issued a refund of your purchase amount less shipping and handling fees. Refunds will be issued in the same form as initially paid.

Read our Return Policy

Can I use herbal products with prescription medications?

If you are taking prescription medication and/or currently under treatment by a doctor, we would suggest you to consult your doctor before ordering or using any herbal product.

Can I use herbal products while pregnant or breastfeeding?

We do not recommend using any of herbal products while pregnant or breastfeeding, unless being satisfactorily consulted with your physician.

What countries do you ship to?

We ship to almost all countries except those that do not allow herbal items or where packages get returned or go missing.

Is shipping really free worldwide?

Yes. The price you see is your final price. No additional charges (standard shipping).

If you want fast delivery of your products, you may choose our Express Shipping Service.

Do you have any retail locations?

Currently we only sell through internet and have no retail locations. All our products, along with detailed product information and descriptions, can only be found online at our website.

How can I buy your products in India?

Now all Indian customers can get our products straight to their door with simple purchase facility and that too in Indian currency at discounted price. If you want delivery of products within India, please visit this website to Buy Online Herbal Products in India.

For delivery of products within India, it takes approximately 3 to 5 business days.

Can I order your products wholesale?

We do offer wholesale discounts to qualified resellers, retail stores, physicians and herbalists. If you are interested in buying our products for wholesale, please contact our customer support team.

Before sales questions or health advice

Contact our customer support team for any product questions, free health advice or shipping related questions.

After sales questions

Want to know your Tracking Number or Order Update?

Please read this first - Shipping Time

Want to make a complaint or get a refund, please email at


GMP Certified Herbal Products
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Discreet Packaging